Frequently Asked Questions

Look here for common questions and answers.

If you can't find your answer, post in the help chat

Updated: September 04, 2015 By: muhuhuhaha

Start by saying hi to your group in the group chat. Just a simple "hey guys, just joined and looking forward to raiding with you!" is fine.

Next, take a look at any upcoming games in your group. If you see one you like, click the join button. Keep track of when it starts, because you want to be online on your xbox/ psn 10 minutes in advance so the game creator can send you an xbox/ psn invite.

If you don't see any games that work for you, you can post your own game. Try to post at least 24 hours in advance for best results. It'll automatically email all members when you post a gaming session, so don't double post or create fake gaming sessions. If you don't want to get these emails, just click "my account" at the top, edit your profile, and check the box to stop getting email notifications.

You can also leave and join a group at anytime, so if you don't like this group click browse groups and find one you like better.


Updated: August 29, 2016 By: Fear Broner

To suggest new features for the100, head on over to the r/the100 subreddit suggestions megathread and post your idea!


Updated: August 29, 2016 By: Fear Broner

To report a bug or issue with the100, submit a post to the r/the100 subreddit issue tracker megathread and describe your issue and what app or browser you are using.


Updated: March 03, 2016 By: Fear Broner


Setting Your Default Game


Users can now select their primary game on the edit profile page and you can change it any time.


It sets the default for games search, group search, and new game creation to whatever game you have chosen.


You can change this to whatever game you are currently primarily playing. If at any time you are going to be playing another game for a while, you can change it as often as you want.


There should be no need for you to ever login to both the100.io and thedivision.the100.io, you can just change your primary game.


Setting Games You Play


Users can now add the games they play on the edit profile page and you can add or remove games at any time.


This is used for primarily for notifications. Groups now send notifications for all games they have listed in the group "games we play" area by default.


You as user can edit your profile and change this to only receive notifications for games you've added to your "games I play" list.


This feature is in progress and should be displayed on profile view and integrate it more


Updated: March 03, 2016 By: Fear Broner

Click the blue "new gaming session" button to post your next gaming session. At work? Post it now so others can see it and join so you're ready to go later. You have to manually invite everyone using the XBL/PSN messaging system, so make sure to do that a little before your game time. As the session creator, the others are expecting you to invite everyone into a party.

Creating a gaming session will automatically email all members of your group when you post a gaming session, so don't double post or create fake gaming sessions.

If you don't want to get these emails, just click "My Account" -> Edit Profile, drop down "more notification options," and uncheck the box that says "[Email] New Group Game

If you want more information on Game Session types (Default, Group Only, and Friends only), check out the article below for Game Session Types


Updated: March 03, 2016 By: Fear Broner

When creating a new gaming session you currently have 3 options when deciding how the session will post: Public, Group Only and Friends Only.

1. Public Games

  • -- This is the default selection, with group only and friends only boxes being unchecked.
  • -- In the "Which Group?" field, if "None" is selected the session will post only to the public games section (not in any groups).
    • * Anyone on your friends list will receive a notification provided they have "New Friend Games" notifications enabled.
  • -- If you do select a group in the "Which Group?" field, a session will be listed to that group AND the public gaming sessions section.
    • * Members of the group you post to will be notified of the session being created provided they have "New Group Games" notifications enabled.

2. Group Only Games

  • -- Selecting "Group only" when creating a session will list the session under the group you specify and not list the groups in the public games listing.
  • -- Members of the group you post to will be notified of the session being created provided they have "New Group Games" notifications enabled.
  • -- The game session can still be found by anyone who browses through the group pages or by one of your friends who browses friends upcoming games.

3. Friends Only Games

  • -- Selecting "Friends only" will not list the session to any groups or in the public games.
  • -- Only people who are on your the100 friends list will be notified of the session creation provided they have "New Friend Games" notifications enabled.

Updated: March 03, 2016 By: Fear Broner


Click the blue "join" button next to any game to join it. Then make sure to be online and signed into your Xbox/Playstation approximately 10 minutes before start time, so the game creator can send you an invite.


If you don't get an invite, send them a message through XBL/PSN asking for an invite. You can also try chatting with them right on the game lobby page on the100.io. Using @all in the chat will send a notification to all users who joined. If no one invites you then start inviting the other players on your own.


You also have the ability to Create a Custom Character and Add it to any game session you've joined


Updated: March 03, 2016 By: Fear Broner


All users can add a Custom Character to be added to any game session you've joined.


To create your custom characters:


1. Go to the game session lobby you've joined


2. Scroll to your username on the page


3. Click Add Character


4. Click manage characters


5. Create your new character by entering in your information


Updated: March 03, 2016 By: Fear Broner


All users can add a Custom Character to any game session you've joined.


In order to add a custom character to a game session you first need to create your custom character.


To add a custom character to a game session:


1. Go to the game session lobby you've joined


2. Scroll to your username on the page


3. Click Add Character


4. Select the character you wish to add to the game



Inviting Users on Xbox:

Updated: March 03, 2016 By: Fear Broner


One way to invite users who are not on your friends list is to send them an Xbox message and let them know an invite is coming. Then you can invite them through their profile to your fire team.


Another way to invite users is to invite them all to a party and then invite party to your game (fireteam)


Inviting Users on Playstation:

Updated: March 03, 2016 By: NemesisFlux


One way to invite users who are not on your friends list is to send PSN "Party" invites, not Fireteam invites. The person running the game sets their Fireteam to public, when they are in the raid (or whatever) and then tells everyone that they can join on them. (Everyone can hear this because they are in the voice Party.) From the PSN Party listing, you can join the Fireteam of a Party member by selecting that player in the Party listing. (But you can only join on them if you are their friend or their Fireteam is set to public.)


Updated: March 03, 2016 By: Fear Broner


As a  SUPPORTER  you can add any friends (that are friends through the100.io) to any game session.


To add a friend to a game:


1. Go to the game session lobby that you wish to add your friend to


2. Scroll to the bottom of the page


3. Click supporter options


4. Select the friend you wish to add


Updated: September 04, 2015 By: chinesebeatle


Setting Your Default Time Zone


You can set your time zone by going to My Account -> Edit Profile -> Timezone, and then click update after you select your time zone. All times on the site will then display in your time zone when you are browsing while logged in. If you are not logged in, all times display in US Pacific time.


Hint: If you're ever unsure, all times displayed on this site will list the time zone code next to the date of the session.


Updated: March 03, 2016 By: Fear Broner


To join a game session as a reserve, simply navigate to the game session you would like to be a reserve in. Then click join and then click join as a reserve.


This feature is best used for the following:


-- If you will be online and available to help if the session doesn't fill up


-- If you are willing to help but don't want to take a spot for someone that needs or wants to attend the session


-- You are willing to join if someone doesn't show up


Updated: March 03, 2016 By: Fear Broner


For any default groups ("x Company #"), anyone can navigate to these groups via the "Browse Groups" up in the header; they can even come across groups that are at capacity. If they know a group they are looking for, they can also navigate to a group via Google search. Default groups' games are visible to all, so even a user not in that group has the ability to join sessions posted to that group.


Making a Session "Group Only" will prevent the session from being listed in the Public Games listings, however anyone that can navigate to the session page will be able to join the session.


Updated: March 03, 2016 By: Fear Broner


To find previous game sessions within a particular group, go to the group page and scroll down below the Upcoming Games. Drop down the "Recent Games" link to see the 10 previous games in that group.


To find previous sessions that you have taken part in, go to your Dashboard by finding the link of the same name in the header, choose the My Games tab, and then scroll below the Upcoming Game. Drop down the "Recent Games" link to see your 10 most recent game sessions.


Updated: March 03, 2016 By: Fear Broner


Kicking a user is used to remove an user from a session. This is primarily used to remove someone when they have asked the game creator to do so.


Removing a user just to make room for a friend is not acceptable. If you would like to have a friend join a full session, message the other users in the session to see if they wouldn't mind leaving.


To kick a user, go to the game session and click "kick" on the user you want to remove. You must be the session creator in order to be able to kick someone.


Updated: March 03, 2016 By: Fear Broner


Reporting no-shows should only be used in cases where an user fails to communicate prior to the start of the session that he will not be attending the session. If the user leaves the session prior to the start time, that is not worthy of a no-show report.


However, reporting users as no-shows is important to help keep the site functioning as intended.


To mark someone as a no-show, go the gaming session and click mark as a no-show. More than one user must mark them as a no-show to prevent fraudulent activity.



Updated: March 03, 2016 By: Fear Broner


The Anroid App can be found in the Google Play Store here:
The100.io Group Matchmaking


To give feedback on the Android App please head on over to the
the100 subreddit - Android App Feedback


Updated: March 03, 2016 By: Fear Broner


The iOS app can be found in the Apple Store here:
The100.io Group Matchmaking


To give feedback on the iOS App please head on over to the
the100 subreddit - iOS App Feedback



Updated: March 03, 2016 By: Fear Broner


To add a user as a friend, go to the the user's profile by clicking their name and click the "Add Friend" button.


If you need to find a user, scroll to the top of this page and enter the users Xbox or Playstation gamertag it the appropriate search box.


Updated: March 03, 2016 By: Fear Broner


What is Karma?


Karma is basically a measure of how awesome you are.


If you find another player especially friendly or helpful, click the star button on their profile to award them a karma point.


Karma can only be give once per person, so if you see someone with 10 karma points, that means 10 different people thought they were awesome.


How do I give Karma?


You can give someone Karma by clicking the give karma button on their profile. You can only give a person Karma once.


There is a time and activity threshold before you can give Karma. You need to have used the site for a week or two, and created or joined an "average" number of sessions in that time to increase your activity score. The exact details of the requirements for being able to give karma are kept unspecified to prevent abuse of the Karma system.


Updated: March 03, 2016 By: Fear Broner


Reporting users is a feature that allows another user to report users who are not being respectful and or not following the rules of the site. This helps the100.io to function with helpful and friendly users.


To report a user, go to their profile and click report user. If you can not find their profile, refer to your game session history or read the article above on how to find a user


Updated: March 03, 2016 By: Fear Broner


To manage email notifications, navigate to > My Account > Edit profile.


Scroll down to notifications area and select the options you want.


More options are listed if you click the More Notification Options Link.


The Mobile notifications are for the future mobile app coming soon.


Updated: March 03, 2016 By: Fear Broner


Go to My Account -> Edit Profile, and find the field "Avatar". Select the file you wish to use and upload it.


Updated: March 03, 2016 By: Fear Broner


Activity Score is based off of how many sessions you have joined or created.


You can also get points for inviting users to the 100 via your special link tied to your profile (use the invite friends or promote link at the top of your group page.



Increase your activity score by posting gaming sessions (2 points), joining gaming sessions (1 point), and getting new members to join with a referral link (5 points).


If you see anyone trying to game the system or posting fake gaming sessions, go to their profile and click "report user" to notify us.



Updated: March 03, 2016 By: Fear Broner


Chat features that are supported are:


1. Unread message count in favicon


- Notifications are only triggered if you are hiding the screen/window


2. Feedback from ​the100bot​ when the chat is reconnecting


3. Users can edit their own messages for up to 5 minutes after posting


4. Moderators who are SUPPORTERS can edit anyone's message at any time


- The post will be flagged with moderator who edited the post


5. Chat also can have various Formatting, Inline Images, and EMOJI


- SEE NEXT SECTION IN THE FAQ


Updated: March 03, 2016 By: Fear Broner

On 2015-09-11 Chat was upgraded to include various new formatting features. It now supports markdown formatting similar to what reddit used. Big thanks to @i3rdEden for all of his hard work


FONT FORMATTING


Italics


Text can be displayed in an italic font by surrounding a word or words with either single asterisks (*) or single underscores (_).


For example: This sentence includes *italic text*.


Is displayed as: This sentence includes italic text.


Bold


Text can be displayed in a bold font by surrounding a word or words with either double asterisks (**) or double underscores (__).


For example: This sentence includes **bold text**.


Is displayed as: This sentence includes bold text.


Superscript


Text can be displayed in superscript font by surrounding a word or words with single carets (^)


For example: This sentence includes superscript^text^.


Is displayed as: This sentence includes superscripttext.


Spoilers


Spoiler text can be hidden by surrounding a word or words with double tildes (~~)


This sentence includes ~~spoilers~~.


The word "spoilers" will be hidden and will only show on mouseover.


Code Blocks


Wrap in backticks (aka the grave accent) for a code block `I AM A CODE BLOCK`


Backticks `, not to be confused with apostrophes '


Inline Formatting


Inline-style links


[I'm an inline-style link](https://www.google.com) will show as


I'm an inline-style link in the chat


Images, YouTube Video, and  Xbox DVR.com  Links


After the recent update to the chat by @i3rdEden


Any link to an Images, YouTube Video, and  Xbox DVR.com  link will automatically display in chat


Emoji


Send emoji using ::


Most of the emoji listed here are supported: http://www.emoji-cheat-sheet.com


Updated: March 03, 2016 By: Fear Broner

Use @[username] in a chat to send a message to that user's attention, and they will get an email notifying them that someone mentioned them in chat with a link to the room they were mentioned (as long as they have not turned off the email notifications for mentions or turned off all gaming notifications).


If the user has a space in their name, substitute an underscore (_) for the space or use multiple underscores (_) if they have multiple spaces.


To tag Fear Broner use @Fear_Broner


To tag N E O O N E X use @N_E_O_O_N_E_X


The @[username] can be used anywhere in the message


The @[username] can be used multiple times in a message to mention multiple users.


Within a game session lobby ONLY, "@all" can be used to notify all members that are currently signed up for that session



Updated: March 03, 2016 By: Fear Broner


If you know the name of the Public Group or Private Group and need to find their group page, scroll to the top of this page and enter the appropriate group name in the search box.


Updated: March 03, 2016 By: Fear Broner


You will be removed from a group if you are not active in that particular group for 45 days. Performing the following actions qualifies as being active in the group:


Creating a game session


Joining a game session


Posting a message in the group chat room


If you are inactive for a period of time, you should receive an email asking, "Do you like [group name]?" If you wish to stay in the group, select the "I want to stay in this group" option, and that will reset your inactivity timer.



If you are removed from a group and can't find any emails like what is described above, you can search for your previous group and rejoin it using the "Join" button on the group page. Finally, if you don't remember which group you were previously a member of, or the group is full when you attempt to rejoin, you can email mike@the100.io and he can get you added back into your former group.


Updated: March 03, 2016 By: Fear Broner


Groups have a soft cap of 100 members with no invite needed.


Groups can also have up to 120 members by using the invite referral link. However, the group mods can adjust the group hard limit to either 150 or 200.


New members must use a referral link to have the ability to join a group once the size of the group reaches 100 members.


The referral link can be provided by any current member of the group. With referral links, a group can increase up to a hard cap of 120 members.


Here is where you can find the referral link:



Updated: March 03, 2016 By: Fear Broner


If you have an existing group/clan, or want to create one more specific than our general groups, you can do so here. Once you create your group, make sure to spread the word by sharing your group link with any existing members, and sharing on social media and forums to recruit new members. Private groups don't appear in the public directory, and we don't auto-fill them with new users who signup. If you don't want to promote your group yourself, consider becoming a mod of one of our auto-generated public groups instead.


We do offer some privacy options like not displaying group chat publicly, but this is not meant to be a 100% secure communications tool, so please don't post anything sensitive/ confidential anywhere on the site. Also, you're welcome to make your group approval-required and be as selective as you want about who you let in, but this site is meant to be a friendly place for people to find others to play videogames, so please don't be rude/ mean/ power hungry/ fascist about it.


IF YOU CREATE A PRIVATE GROUP, YOU NEED TO PROMOTE IT YOURSELF.


If you don't want to spend time promoting, please don't make a private group, join a public group where we handle all the promotion for you, and you just focus on playing.


You can find out about and create a new Private Group by clicking on the "Private Groups" link in the footer on the100.io page, or by clicking here


Updated: March 03, 2016 By: Fear Broner


To add members to a private group you have created, follow these steps:


1. Navigate to your private group page


2. Click on edit group, located in the groups header


3. Scroll down to the Pending Members section, located on the right hand side under the mod chat


4. Add the members you wish to allow, deny the pending members you wish to prevent from joining.



Updated: March 03, 2016 By: Fear Broner


You become a mod by increasing your Activity Score above approximately 50 if there are no mods; above approximately 70 if there already is a mod


NOTE: it slowly increases over time otherwise eventually everyone would become a mod. You may need more than 50 or 70 points if the group has existed for a long time).


Once you do, you'll see a "become mod" link at the top of your group's page. Click that, and now you're a mod.


Groups are limited to a maximum of 3 mods.


Updated: March 03, 2016 By: Fear Broner


As a mod, you're the friendly face of your group. Welcome new members in chat, and help them figure out how to post or join their first game.


Keep the group activity high by creating and joining games as often as you can.


You can also pick a nickname for your group and add latest news to the top of the page.


Lastly, you can kick any members if they have been reported by peers 5 or more times.



Updated: March 03, 2016 By: Fear Broner


To become a  SUPPORTER  you can either choose to make a donation, refer friends to the100.io, or become a Sherpa


To make a donation, head over to The Supporters Page


If you don't have and extra cash, start referring friends to the site using The Refer Friends Page


Another free way to become a supporter is to participate in the Sherpa Program. See the Sherpa Page for more info


Note: Secure payments are handled by Stripe, we don't see or store your card info. One time payments can also be made with Pay-Pal.


Updated: March 03, 2016 By: Fear Broner


Contributions help us keep the site running, and add new features such as:


Native mobile apps for Android and iPhone


Mobile push notifications


Improved email and push notification options like a daily email summary, username mentions in chat, and more


Private messages and chat between users


Better MOD tools


Better sorting and search options for everything (games, members) for power users


Updated: March 03, 2016 By: Fear Broner


Here are the current available perks for supporters:


Supporter badge



Access to the HQ page


Gives supporters direct access into what's happening:


Daily numbers for new users, new gaming sessions created, and more coming soon.


Private chat room for supporters only to discuss whatever you want directly with the developers and other supporters.


Ability to add people from your friends list to any game session


Increase number of groups one can be a member of from 3 to 6


Create unlimited private groups (limited to creating 3 groups for non-supporters)


Sync your game sessions to an iCal or Google calendar via your Dashboard


Ability to add a profile cover banner


If you are a moderator and a supporter, you have the ability to promote another user to become a moderator.


Ability to add videos to the moments page for your group


Send private messages through your dashboard. Go to dashboard > messages from a browser


Updated: March 03, 2016 By: Fear Broner


As a  SUPPORTER  you can set up iCal or Google Calendar Syncing for your gaming sessions.


To set up calendar syncing:


1. Go you your DASHBOARD


2. Scroll to supporter perks


3. Click on SUBSCRIBE under "My Calendar"


4. Follow the instructions


Updated: April 08, 2016 By: Ulkesh


As a  SUPPORTER  you can set up Calendar Syncing on iOS for your gaming sessions.


To set up calendar syncing, you'll need to know your user number. To find this, go to your Dashboard, and look at the web address. It should be something like: https://www.the100.io/users/1234/dashboard


The user number for this example is 1234


For iOS 8 & 9:


1. Access SETTINGS, then MAIL, CONTACTS, CALENDARS.


2. Once there, tap the ADD ACCOUNT, scroll to OTHER and tap it.


3. Choose the ADD SUBSCRIBED CALENDAR option.


4. For the server, you'll want to key in:


webcal://www.the100.io/users/UserNumber.ics


- Where UserNumber is the number determined from going to your dashboard


5. Tap the NEXT link, and wait for the server validation to complete.


6. Once it's finished, you can customize the name to dispay in the list of calendar accounts. No username or password is needed.


7. USE SSL should stay turned on, and then select SAVE.


Tap the NEXT link, and wait for the server validation to complete. Once it's finished, you can customize the name to dispay in the list of calendar accounts. No username or password is needed. USE SSL should stay turned on, and then select SAVE.




Help Chat

Mention @Fear_Broner for faster responses getting help

For sign-up/sign-in issues, email Adam@the100.io